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Change Management

Navigating complex change by simplifying
community engagement



School boundaries, start times or academic terms. Changing any of these is inevitably a complex and challenging process. Last year, Ottawa-Carleton District School Board (OCDSB) needed to revamp all three at the same time to make way for a new International Baccalaureate at one of their schools.

As Executive Officer of Corporate Services Michéle Giroux had used Thoughtexchange for many different community and staff discussions over the years. She knew it was the solution for undertaking such a complex community conversation.

Giroux partnered with Thoughtexchange to ask the community three questions. Each question focused on one change that was necessary to accommodate the new IB program.

“The board faced a series of decisions that had different impacts for different school communities and stakeholder groups,” Giroux says. “Working with Thoughtexchange, we were able to develop three specific and straightforward questions that all stakeholders could respond to. We also wanted to ensure stakeholders only had to respond to the questions of interest to them. Thoughtexchange allowed for that, and the demographic questions let us look at the feedback from a system-wide perspective and by stakeholder group.”

Beyond actionable data, Giroux said the critical value of Thoughtexchange was creating a better conversation for the community.

“Thoughtexchange allowed us to improve the engagement process,” she shares. “Based on the feedback, we were able to make adjustments and enhance our communication to parents, the planning of our public meetings and the methods we used for follow-up and feedback. That was a true value-add.”

Based on the feedback, we were able to make adjustments and enhance our communication to parents, the planning of our public meetings and the methods we used for follow-up and feedback. That was a true value-add.Michéle Giroux - Executive Officer of Corporate Services

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Thoughtexchange provides software solutions that bring people together, build trust and make progress on important topics. Whether it’s employees, customers or whole communities, our solutions effortlessly connect you to your stakeholders. People can confidentially and independently share their thoughts, appreciate other points of view and understand how their perspectives are connected to decisions. Our patent-pending data analysis gives you the insights to make informed decisions and take action.