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Where Innovation Meets Purpose

Join an innovative, forward-thinking team at ThoughtExchange, where the impactful work we do for our customers leaves a lasting legacy in communities across North America.
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Who we aspire to be

At ThoughtExchange, our commitment is clear: you can come as you are, your voice genuinely matters, and we focus on building trust with you from day one. We're passionate about creating a workforce that truly represents the communities our product serves. We’re a workplace where people from all walks of life can bring their whole selves and feel supported to thrive.

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“As a member of the Engineering team, I’ve been able to empower our customers to hear the voice of their community members using AI-enabled solutions. My team is highly agile and collaborative, we take risks, and we’re not afraid of new ideas. Extraordinary respect has been an invaluable part of our culture for me, and it shines through every interaction with our employees and customers.”

Farhad Imani Senior Applied Machine Learning Scientist
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Why Choose Us?

We believe that when people are supported, businesses excel. Success thrives in an environment where people feel valued, connected, and empowered. A strong workplace culture isn’t just about policies—it’s about creating a space where great ideas take shape, collaboration drives results, and every employee has the opportunity to grow.
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By integrating merit, accessibility, culture, and safety into everything we do, we create a workplace where:

  • Talent is recognized and rewarded fairly
  • Opportunities are accessible to everyone
  • A strong, collaborative culture drives innovation and engagement
  • Safety fosters trust, connection, and the freedom to bring forward new ideas

Our team brings different experiences, strengths, and perspectives to the workplace. By building a workplace where everyone can contribute at their highest potential, we fuel growth, strengthen our teams, and drive the future of our business.

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“ThoughtExchange is the most inclusive, kind, and truly progressive company I’ve ever worked for. I feel trusted and valued for my contributions, and since I joined in 2017, I’ve been able to make huge career and personal advancements. Working here, I feel like I’m a part of creating the world I want to live in.”

Meghan MacRae (she/her) Senior Writer

Policies & Practices

Training & Events

Land Acknowledgments & Indigenous Awareness

Impact-Focused Recognition Programs

Health & Well-Being

Policies & Practices

Understanding that everyone's needs differ, we provide flexible support to ensure you excel in your role and feel your best at work.

These include:

  • Flexible and accommodating leave policies.
  • An annual Professional Development Stipend.
  • Remote working abroad policies.
  • And much more.
Training & Events

At ThoughtExchange, we believe that continuous learning, collaboration, and open dialogue drive both individual and business growth. We create opportunities for employees to expand their perspectives, develop new skills, and engage in meaningful conversations.

  • We host quarterly employee-led discussions where team members can openly share insights, experiences, and ideas in a trust-based environment.
  • We have a Women at ThoughtExchange Employee Resource Group (ERG), fostering community, support, and empowerment for women across the organization.
  • Our learning initiatives are designed to equip employees with the tools and knowledge to navigate challenges, contribute effectively, and drive innovation within their teams.
  • We encourage our employees to connect around hobbies, pets, music, and other personal interests through activities and communication channels.

We prioritize a culture of belonging, curiosity, knowledge-sharing, and collaboration.

Land Acknowledgments & Indigenous Awareness

We align with the Calls to Action initiated by the Truth and Reconciliation Commission, reinforcing our commitment to learning, respect, and reconciliation.

We start every all-company meeting with a meaningful land acknowledgment, recognizing the traditional territories on which we live and work.

We actively create opportunities to learn from Indigenous perspectives, welcoming Indigenous leaders and Elders to share their knowledge and experiences with our company. Internally, we provide learning opportunities to deepen understanding, foster meaningful conversations, and support ongoing education around Indigenous history, culture, and reconciliation.

Impact-Focused Recognition Programs

We believe that success should create opportunities—not just for individuals, but for communities as well. That’s why we introduced Project Giveback, a recognition program that empowers high-performing sales employees to make a meaningful impact beyond the workplace.

  • Instead of a traditional President’s Club, employees who achieve key business goals have the opportunity to donate to a charity of their choice.
  • Since the program began, employees have contributed over $85,000 to causes that matter to them.

By aligning recognition with purpose and local impact, we celebrate excellence while reinforcing our commitment to building better communities.

Health & Well-Being

We recognize that rest and recovery are essential for sustained performance, creativity, and overall well-being. That’s why we prioritize time for mental and physical health, ensuring that employees have the space to recharge and bring their best to work.

  • We offer 10 company-wide Mental Health Days throughout the year to provide our whole team with dedicated time for rest, reflection, and personal well-being.
  • We offer truly flexible work that recognizes the many ways people need to structure their day, so employees can prioritize their health and well-being, whether that means scheduling appointments, moving throughout the day, or picking up kids.
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“ThoughtExchange’s remote work environment and flexible schedule allow me to spend quality time with my family while continuing to grow in my career. I feel truly supported here. The care the company shows for both employees and customers is genuine and consistent, creating a culture built on trust, empathy, and connection.”

Xu Cheng Engineering Manager

What we offer

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Employee-Driven Benefits

At ThoughtExchange, we truly value our team, which means actively listening to your needs. We're committed to investing in you, continuously evolving our support to empower your success both at work and in life.
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Flexible & Remote

We’ve been remote-first for over 10 years. We’re contribution-focused, and we operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances you excel in—where you work and how you structure your day.
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Well-Being

We provide our employees with access to Maple, Inkblot, and Headspace to support their virtual healthcare, mental well-being, and mindfulness needs.
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Flexible Extended Benefits

We strive to support all bodies, not just able bodies, with modular benefit plans to fit you and your family’s needs.
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Parental Support

In our remote environment, kids and pets are always welcome on screen, and our parental leave top-up reflects our commitment to supporting families at every stage.
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Continuous Learning & Growth

We offer a Professional Development stipend, as well as ongoing learning opportunities and a reflection process to help you grow in your role and advance in your career.
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Culture

We walk the walk when it comes to our product, and we take into consideration our employees' perspectives. We value and prioritize everyone’s voice, so we use our own anonymous, anti-bias platform to make sure people are comfortable sharing their honest thoughts and feedback.
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Time off at ThoughtExchange

We have an open annual vacation policy with a minimum of three weeks, so you can take the time off you need without counting down your vacation days. We also support personal time, sick time, bereavement of chosen family (including pets), pregnancy loss, parental leave, and jury duty.
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Compensation

We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering market rates, experience, and demand. We believe in pay transparency and pay equity. In addition, employees receive share options when joining the company.
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The Right Tools For The Job

Investment in our employees extends to the equipment you use. In addition to top-of-the-line tech sent right to your door, you’ll have the flexibility to choose the equipment you need to help furnish your home office and enable you to do your best work.
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Connection & Shared Joy

From virtual cooking nights and book clubs to watch parties, niche Slack groups, and our monthly virtual All Company meetings, fun happens naturally here. These casual, employee-led events help us connect over shared interests and remind us we’re more than just a workplace — we genuinely enjoy spending time together.
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I’ve had the privilege of empowering bold, forward-thinking clients committed to meaningful employee engagement. Whether shaping employee experience or guiding strategic planning, it’s inspiring to see our technology help them uncover insights and turn them into action. Being part of their transformation journeys — and witnessing their excitement as change takes shape — makes this work so meaningful. I feel incredibly lucky to do this alongside a passionate, collaborative team in a company that truly lives its values and fosters an inclusive, inspiring culture.

Kristina Roberts Senior Customer Success Manager
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Come work with us!
Do you see yourself working at an innovative, impact-driven company solving interesting problems? Check out our open roles!
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