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If you have a concern, complaint or questions about your personal information you can reach out to privacy@thoughtexchange.com. This address will always go directly to our Data Privacy Officer. For more information, see the When you have concerns section of our privacy statement.

ThoughtExchange Subprocessors

ThoughtExchange uses sub-processors, such as cloud hosting providers, to provide infrastructure services and to help us provide customer support and other functions like email sending.

ThoughtExchange will make updates to the sub-processor list via this website. ThoughtExchange provides notification of updates to this sub-processor list via our product release notes.

ThoughtExchange performs due diligence on the information security practices and data protection compliance of all third party sub-processors and requires each to commit to written obligations regarding their security controls and applicable regulations for the protection of personal data, including safeguards to govern international transfers of data.

ThoughtExchange uses the following sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity Name
Subprocessing Activities
Location
Amazon Web Services Inc.
Cloud Service Provider
Canada
Microsoft Azure
Cloud Service Provider
Canada
Google Cloud Platform
Translation API
United States
Auth0
Single Sign On Service
United States
IBM
Natural Language API
United States
Looker
Data Analytics
Canada
Segment
Data Analytics
United States
Perfect Tense
Grammar API
United States
DataDog
System Monitoring
United States
SendGrid
Email sending
United States
Sentry
Error reporting
United States
Twilio
Text messaging service
United States
Domo
Data Analytics
Canada
Gainsight
Data Analytics Leader Analytics
United States

ThoughtExchange uses the following Subprocessors to perform other Service functions:

Entity Name
Subprocessing Activities
Location
Salesforce
Customer CRM and Email Marketing
United States
Zendesk
Cloud-based Customer Support Services
United States